Last Updated: August 1st, 2022

This privacy policy ("Privacy Policy") explains how Touchstone Energy Cooperatives (dba Co-op Connections) collects and uses information when you interact with us. This Privacy Policy applies to all users of Co-op Connections’ website as published at, and any mobile-device applications we offer, such our iOS and Android applications, that are branded "Co-op Connections" and link or reference this Privacy Policy (collectively, the "Services").

Please read this Privacy Policy carefully. This Privacy Policy replaces and supersedes the last version of this Privacy Policy for all users (including for those users that registered prior to the Effective Date). If you do not agree to our practices, please do not register, subscribe, create an account, or otherwise interact with the Services. By signing up for, using, or continuing to use the Services, you consent to the privacy practices described in this policy.

Our Privacy Policy is organized as follows:

1. Types of Information We Collect
2. How Co-op Connections Collects Information
3. How Co-op Connections Uses Information
4. When and Why Co-op Connections Discloses Information
5. Cookies and Related Technologies
6. Your Choices
7. Accessing and Correcting Information
8. Security of Personal Information
9. Our Commitment to Children's Privacy
10. Privacy Settings
11. International Visitors
12. Changes and Updates to this Privacy Policy
13. Our Contact Information

1. Types of Information We Collect. We may collect certain types of Information, including Information that can be used to identify you, which includes name, email address, zip code, date of birth, and phone number ("Personal Information"), and Information that does not identify you personally. You may provide us with Personal Information when you register for an account, use the Service, post User Content, interact with other users of the Service through communication or messaging features, or send us customer service related requests We collect the following types of Information:
• Contact Information that allows us to communicate with you, such as your name, email addresses, social media website user account names, telephone numbers, or other addresses at which you receive communications from or on behalf of Co-op Connections.
• Relationship Information that helps us to understand who you are and what types of discounts and offers you might like. This includes preferences, lifestyle, and interest information; location information related to your state, city, or zip code; the offers that interest you; information which is collected from demographic information (e.g., birth date, age, gender) and social media interactions (via Facebook);
• Search Information, meaning the terms, discounts and keywords you search for when using the Services, both online and inside the Co-op Connections mobile app.
• Transaction Information about how you interact with the Services, such as the discount offers you view and redeem, other products you purchase, and the stores you prefer; other information about how you use our Services, email, other communications, and applications; and how you interact with Co-op Connections’ merchants, business partners, and service providers.
• Location Information to help us deliver to you offers near locations you shop if you have activated our Services on a mobile device and permitted your mobile device to transmit location data. Please see the Your Choices section under the heading "mobile" for more information on the types of Personal Information that Co-op Connections may collect from the Services operating the website or mobile app.
• Mobile Device Identifiers such as the Android Advertising ID and the Apple iOS' IDFA.

2. How Co-op Connections Collects Information. We may ask you for Information when you register, subscribe, create an account, or otherwise interact with the Services or contact Co-op Connections.

We collect Information when you use our Services or contact us for customer service purposes. We may use cookies and related technologies to collect Information about your computer or mobile device and your interaction with the Services. You can read more about cookies and other technologies in the Cookies and Related Technologies section.

If you use a mobile device or other third-party method of communication, or social media platform to interact with Co-op Connections, that platform may have a specific privacy statement that governs the use of Information related to that platform or device. If you have questions about the security and privacy settings of your mobile device, please refer to instructions from your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

If you use the Services on a mobile device and your mobile device's settings allow it, we may collect Information from your mobile device. Please see the Your Choices section under the heading "mobile" for more information on the types of Information that Co-op Connections may collect from the Services operating on a mobile device.

From time to time, we may obtain additional Information from third parties. For example, we may collect Information from third parties to help us better understand you, and to otherwise enhance the Services.

3. How Co-op Connections Uses Information. You use Co-op Connections as your go to shopping site, and we will use the Information we collect from and about you in many ways to help you shop. This includes using the Information in creative ways so that you may be provided with shopping-related discounts and services, and for advertising and marketing to you. Our uses of Information will change over time to take advantage of the latest technology and methods to help improve our shopping-related services and the advertising and marketing you receive from us. By using the Services, you agree that we may change our shopping-related services and advertising and marketing practices at any time. If you disagree with how we provide the shopping-related services or are advertising and marketing to you, you may opt out of certain activities or stop using the Services.
For example, Co-op Connections uses Information to:
• Operate and improve our Services;
• Provide users with discounts and offers for products and services from participating brands and retail clients, including offers based on variables such as stated and anticipated user interests, consumption of advertisements, personal characteristics, past shopping list placements or searches, past offer redemptions, or user location;
• Evaluate eligibility of users for certain offers, products or services;
• Evaluate the types of offers, products or services that may be of interest to users;
• Track redemption of offers and past purchases;
• Perform analytics;
• Provide customer support to users;
• Fulfill requests for Co-op Connections services;
• Communicate information which may be of interest to you about Co-op Connections and our merchants, online retailers, business partners, such as special offers, announcements, and marketing materials;
• Send you reminders, technical notices, updates, security alerts and support and administrative messages service bulletins, or marketing;
• Provide advertisements to you through the Services, email messages, text messages, push notifications, applications, or other methods of communication;
• Administer surveys, contests, or other promotional activities or events sponsored by us or our partners;
• Manage our everyday business needs such as website administration, forum management, social media, analytics, fraud prevention, Terms of Use or to comply with the law;
• Carry out other purposes to which you consent.

We may anonymize or aggregate information and use and disclose it for any purpose.

4. When and Why Co-op Connections Discloses Information. We work with various partners so they can provide shopping-related services, advertising, and marketing to you. To facilitate these activities, we may share Information about you with our partners. By using the Services, you agree that we may share Information about you for these purposes. You may be able to adjust how we share Information by changing options within the Services. If you disagree with the way we share Information about you, you may stop using the Services and ask us to delete your account.

We may also share your Information as described below:

• With our service providers that provide services for us to assist us in carrying out the purposes described in Section 3 above such as sending emails on our behalf, processing payments, administering contests, fraud prevention, and web hosting.
• To effect a merger, acquisition, or otherwise; to support the sale or transfer of business assets; to enforce our rights or protect our property; to protect the rights, property or safety of others, Investigate fraud, respond to a government request; or as needed to support auditing, compliance, and corporate governance functions. We may also disclose Personal Information to defend ourselves in litigation or a regulatory action, and when required or advised to do so by law, such as in response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate. If Co-op Connections is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or prominent notice on one or more of our Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information; or
• Otherwise with your consent

We encourage Co-op Connections merchants and business partners to adopt and post their privacy policies. However, the use of your Information by such parties is governed by the privacy policies of such parties and is not subject to our control. When you choose to interact with an Co-op Connections merchant or business partner, we encourage you to read any privacy policy they may have posted on their website.

Co-op Connections may also disclose Information about you that is not personally identifiable. For example, we may provide our merchants, business partners, or other third parties with reports that contain aggregated data, statistical data, and/or anonymized data.

Co-op Connections will not disclose your Personal Information to a third party without your consent.

5. Cookies and Related Technologies. When you use our Services, we may collect certain information by automated or electronic means, using technologies such as cookies, pixel tags and web beacons, browser analysis tools, and web server logs. As you use our Services, your browser and devices communicate with servers operated by us, our business partners and services providers to coordinate and record the interactivity and fill your requests for services and information.

The information from cookies and related technology is stored in web server logs and also in web cookies kept on your computers or mobile devices, which are then transmitted back to our Services by your computers or mobile devices. These servers are operated and the cookies managed by us, our business partners or our service providers. For example, when you access our Services, Co-op Connections and our service providers may place cookies on your computers or mobile devices. These cookies may include means for tracking your Transaction Information with a Merchant and may include tracking technology from third-party affiliate-network operators. Cookies allow us to recognize you when you return, and track and target your interests in order to provide a customized experience. They also help us provide a customized experience and help us to detect certain kinds of fraud. A "cookie" is a small amount of information that a web server sends to your browser that stores information about your account, your preferences, and your use of the Services. Some cookies contain serial numbers that allow us to connect your activity with the Services with other information we store about you in your profile or as related to your other interactions with the Services. Some cookies are temporary, whereas others may be configured to last longer. "Session" cookies are temporary cookies used for various reasons, such as to manage page views. Your browser usually erases Session cookies once you exit your browser. "Persistent" cookies are more permanent cookies that are stored on your computers or mobile devices even beyond when you exit your browser. We use Persistent cookies for a number of purposes, such as retrieving certain information you have previously provided (such as your user id if you asked to be remembered), and storing your preferences. Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed specific actions. When you access these pages or open email messages, the pixel tags and web beacons generate a notice of that action to us, or our service providers. These tools allow us to measure response to our communications and improve our web pages and promotions. We collect many different types of Information from cookies and other technologies. For example, we may collect Information from the devices you use to access our Services, your operating system type or mobile device model, mobile device identifiers, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone of your device. Browsers and mobile devices routinely send these types of information to web servers. Our server logs also record the Internet Protocol ("IP") addresses of the devices you use to interact with the Services. An IP address is a unique identifier that devices use to identify and communicate with each other on the Internet. We may also collect Information about the website you were visiting before you came to our Services and the website you visit after you leave our Services, if this Information is supplied to us by your browser. In many cases, the information we collect using cookies and other tools is used in non-identifiable ways, without any reference to Personal Information. For example, we use information we collect about users to optimize our Services and understand its traffic and usage patterns. In other cases, we associate the information we collect using cookies and related technologies with Personal Information. In that case, this Privacy Policy governs how we use that information. Additionally, if you have visited our mobile website or activated one of our mobile-device applications, and if the settings on your location-aware device allow us to receive Location Information, we will collect that automatically. If we associate Location Information with other Personal Information, this Privacy Policy governs how we would use that information too. We also use third party services, such as Google Analytics, to help us understand how visitors interact with our website and to help improve our user experience. Google provides additional privacy options regarding cookie use described

6. You’re Choices. We think that you benefit from a more personalized experience when we know more about you and the kinds of offers you like. However, you can limit the information you provide to Co-op Connections, and you can limit the communications that Co-op Connections sends to you.


You can manage your email preferences by logging into Co-op Connections’ mobile app and going to the Notifications section under Settings. You may also manage your email preferences by clicking "unsubscribe" on any email communication we send you. You may choose to subscribe to some types of messages, and may choose to unsubscribe from others.


You may manage how your browser handles cookies and related technologies by adjusting its privacy and security settings. Please note that if you disable cookies, you may be unable to access some customized features of our Services.


Some of the features of the Service may enable Co-op Connections to access and collect information about your current or past location in order to personalize the Service for you and provide other features of the Services ("Location-based Features"). In order to use Location-based Features, you must give Co-op Connections permission to use your geo-location through your device. Co-op Connections may access your geo-location using a variety of means, including GPS, IP address, or cell tower location. You will have the opportunity to opt-out of using Location-Based Features by going to Settings and turning off the "Nearby Store Alerts" feature. If you choose not to allow Co-op Connections to use your location information or disable Co-op Connections' Location-based Features on your device under settings, you will not be able to utilize certain features of the Service.
Alternatively, you may adjust the settings on your mobile device to prevent the sharing of Location Information. You may also manage how your mobile device or mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your mobile device and mobile browser settings. Please note that if you disable the sharing of Location Information, you may be unable to access some features of our Services that are designed for mobile devices.
The Information collected by our Services via a mobile device may also include the following: (i) periodic collection of your location and time of day; (ii) the names of the other applications on your mobile device and, if you use an Android-based mobile device, how you use them (e.g., frequency and duration of use); (iii) Information about your mobile device (e.g., make, model, operating system, identifier, and other similar Information, but not phone number); and (iv) Information about your use of features, functions, or clicks on notifications or content. In addition to the other uses of your Information described in this Privacy Policy, Co-op Connections may use and process Information we collect via a mobile device to: (a) send notifications when you arrive at or leave places; (b) infer the location of the places you visit most often, determine your frequency or the amount of time spent at these locations, and send notifications when you arrive at or leave those places; and (c) share Location Information data with third parties. You may opt-out of remarketing and third-party advertising campaigns by enabling an Co-op Connections preference called "Limit Ad Tracking".

Connecting through Social Networks

You may manage the sharing of certain Information when you register with us through a social media platform or application, such as through Facebook Connect. Please refer to the privacy settings of the social media platform or application to determine how you may adjust our permissions and manage the interactivity between Co-op Connections and your social media account. By registering with Co-op Connections through a social media platform, you grant Co-op Connections permission to access all of the elements of your social network profile information that you have made available to be shared and to use it in accordance with the social network's terms of use and this Privacy Policy.

Co-op Connections' SMS Programs

By providing us with your mobile telephone number, you consent to receive SMS text messages at that number as requested for account verification and authentication and other purposes related to the Service. You may also receive an SMS from Co-op Connections if you are invited by another user to join Co-op Connections. You can stop receiving SMS messages any time. Just text "STOP" to 45664. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

Opt Out from Cross-App Advertising For more information on interest-based advertising across apps and to learn how to opt-out of Ad Tracking activities on major mobile operating systems, please visit the Network Advertising Initiative’s opt out page.

7. Accessing and Correcting Information. Keeping Information about you current helps ensure that we offer you the best offers available through our merchants and business partners.

You may update or correct your profile Information and preferences at any time by accessing your Settings through the Service. Please note that while your changes are reflected promptly in active user databases, we may retain all Information you submit for a variety of purposes, including backups and archiving, prevention of fraud and abuse, and analytics.

If you want to close your account or have other questions or requests, or if you would like to access or request a correction to any other Information we hold regarding you, please contact us at If you wish to cancel your account or request that we no longer use your Information to provide you services contact us at, we will cancel or remove your Information but may retain and use copies of your Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Your Information, including your Personal Information, may be retained for as long as needed to fulfill a legitimate business need or as required by law. Notwithstanding the foregoing sentence, your Information will not be used for ad delivery, ad-related reporting, or ad targeting after a period of ten years from the date such Information was collected.

8. Security of Personal Information. We use certain physical, managerial, and technical safeguards that are designed to improve the integrity and security of your Personal Information. We cannot, however, ensure or warrant the security of any information you transmit to us or store on the Service and you do so at your own risk. We also cannot guarantee that such Personal Information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice through the Service if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a free written notice of a security breach you should notify us at

9. Our Commitment to Children's Privacy. Protecting the privacy of young children is especially important. For that reason, children under 18 are not permitted to use the Service and we do not knowingly collect or maintain Personal Information from persons under 18 years-of-age, and no part of the Service is directed to persons under 18. If you are under 18 years-of-age, then please do not use or access Service at any time or in any manner. If you are a parent or guardian and discover that your child under the age of 18 has obtained an account on the Service, then you may alert us at and we will delete the Information collected from or about that child from our systems.

10. Privacy Settings. Although we may allow you to adjust your privacy settings to limit access to your information, please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other users with whom you may choose to share your information. Therefore, we cannot and do not guarantee that information you post on the Service will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. You understand and acknowledge that, even after removal, copies of information that you have posted may remain viewable in cached and archived pages or if other users have copied or stored such information.

11. International Visitors. The Service is hosted in the United States and is intended for visitors located within the United States. If you choose to use the Service from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personally identifiable information outside of those regions to the United States for storage and processing, and by providing your personally identifiable information on the Service you consent to that transfer, storage, and processing.

12. Changes and Updates to this Privacy Policy. Please revisit this page periodically to stay aware of any changes to this Privacy Policy, which may be revised periodically at our sole discretion. If we modify the Privacy Policy, we will make it available through the Service, and indicate the date of the latest revision. In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your e-mail address, if we have one on file, or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Our amended Privacy Policy will automatically take effect 30 days after it is made available through the Service, except that (i) we generally only use your Personal Information in the manner described in the Privacy Policy in effect when we received that Information and (ii) if you do not agree with any changes to the Privacy Policy, you may terminate your account and stop using the Service. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of the Privacy Policy.

13. Our Contact Information. Please contact us with any questions or comments about this Privacy Policy, your Information, our use and disclosure practices, or your consent choices by e-mail at

Touchstone Energy Cooperatives

4301 Wilson Blvd.
Arlington, VA 22203